FAQ

We are based in the Netherlands, where all of our bracelets are crafted. From our location, we handle all aspects of production and shipping, ensuring that each piece meets our high standards of quality

From the moment we receive your order, it takes 2-3 business days to craft your bracelet(s)

Upon readiness for shipment, you'll receive an email containing a track and trace code. If you haven't received this code, kindly check your spam folder. Should you still not find it, contact us at info@aurumbrothers.com, and we'll assist you in tracking your order and updating you on its status.

Please ensure that we have the correct wrist size and delivery address to complete your order efficiently.

Unfortunately, we do not have any physical stores, agents, or outlets.However, ordering our products online is very easy and safe! If you need any assistance, please contact us at info@aurumbrothers.com

Please check your email (and the spam inbox). 

Sometimes we reach out to you if we see that the wrist size is missing from the order or when the wrist size is rather large/small.

Sometimes yes, it depends on the bracelet and what you envision is possible with this particular bracelet. We can only customize what we currently have in stock. Keep in mind that for a custom design, the price of the bracelet may change. Please reach out to us at info@aurumbrothers.com with your design ideas, and we will let you know what we can do!

We strongly discourage wearing the bracelets during certain activities, as they can damage both the gemstones and metal over time. The durability of the stones varies; some are harder and more resistant, while others are softer and more susceptible to damage. For more information on how to properly care for your bracelet, please refer to our guide: Taking care of your bracelet

Reach out to us, and we can check if we have any small inventory left or assist you with finding a good alternative bracelet.

If you’ve already placed the order, you can notify us by replying to the confirmation email. Most of the time, we can prioritize your order and create it within 1 business day or even within a few hours. For transport, we use priority shipping to deliver it to you as quickly as possible. You can also contact us at info@aurumbrothers.com beforehand, and we will see what we can arrange!

No worries! If you place the order, we will reach out to you through email (check your spam folder) to assist you with that. If you need assistance/ want to know your wrist size before placing your order, you can reach out to us at info@aurumbrothers.com or visit our page: Measure your wrist

Yes, it is possible. Submit your wrist size and then add "loose fit" (in the note or email us afterward is also an option). Keep in mind you need to submit your true wrist size, and not calculate any extra inches yourself. Often, this results in too large bracelets and disappointment.So if you measured your wrist size as 7.25 inches and you want a loose fit, submit 7.25 inches,loose fit.

We have a gift guidance page: Measure Your Wrist. You can always reach out to us if you need any assistance. If the person has ordered from Aurum Brothers before, let us know, and we can easily look up their wrist size.Alternatively we also have e-gift cards

At Aurum Brothers, we prioritize creating perfectly fitting bracelets that complement your wrist beautifully. Here’s why we prefer wrist measurements over fixed lengths:

1. Custom Fit for Every Wrist: Wrist measurements ensure that each bracelet is tailored specifically to your wrist, providing a comfortable and secure fit, unlike standard lengths which might be too loose or tight.
2. Bead Size Variations: Our bracelets are crafted with high-quality natural beads, which can have slight size variations. For example, a 4mm bead might actually measure between 3.9mm and 4.1mm due to natural factors and production processes. This minor variation can affect the overall length of the bracelet.
3. Unique Designs: Different bead sizes and designs affect the bracelet’s length. A bracelet made with larger beads will have a different length compared to one made with smaller beads, even if they both wrap around the wrist the same way.

Creating your custom-made bracelet takes 2-3 business days, provided you have supplied a wrist size and a valid address. Once ready, it is prepared for priority shipping.

Shipping times vary by location:

• For the USA, it takes 1-2 business days.
• For Europe, it takes 1-4 business days, depending on the country.
• For Asia, it takes 2-4 business days, depending on the country.
• For the Middle East, it takes 2-4 business days.

Please note that we are unable to ship to APO/FPO/DPO addresses. For more information you can have a look at our shipping page.

In most cases, you can change the delivery address yourself on the tracking confirmation page. If you're unable to do so, please contact both the courier service and us as soon as possible. Keep in mind that the longer you wait, the more difficult it becomes to amend the address.

Please note that changing the delivery address to a different address and/or country may not always be possible, and if it possible additional transport costs may be charged to you.

Of course, we understand that getting the size right the first time can be a little tricky. We can definitely help you with resizing. Keep in mind that if you need resizing, you have 30 calendar days (starting from the day you receive the item) to return your items to us.Please send an email to info@aurumbrothers.com for proper assistance on this matter. We will guide you with the steps to follow!

Exchanging bracelets is possible. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s) for an exchange. Also, the bracelet must not show any signs of usage, and the tag needs to be attached. As soon as your package has been delivered to our facility, we will inform you about its arrival and process the exchange by charging/refunding you the price difference (incl. a $15 USD restocking fee). Please send an email to info@aurumbrothers.com for proper assistance. 

Yes, that is possible. Although this is a handmade item, and we are not obliged to refund it, we want to offer that option to our customers. For all the Aurum Brothers items, we offer a ‘30-Day Satisfaction Guarantee’ on all the bracelets purchased at www.aurumbrothers.com. You have 30 calendar days (starting from the day you receive the item) to return the bracelet(s).After 30 calendar days, refunding is not possible. Please note that we have a restocking fee of $15 per bracelet, which will be deducted from the refund. Here you can read more about it: refund